Contact and Customer Service Information


• General Mail:
  Phoenix Marketing Group
  PO Box 1504
  Quitman, TX 75783
  USA
  
  
• Email: Customer Service
  
  
• Phone: 903-878-2753
  
• Fax: 903-878-7118
  
  
• Mail Orders:
  Phoenix Marketing Group
  PO Box 1504
  Quitman, TX (Texas) 75783
  USA
  
  

  NOTE: If you ordered your product by calling a telephone number associated with a Television or Radio Infomercial, you did not order from Phoenix Marketing Group and we will have no record of your order.

  
  Email Customer Service 
  
  
  GUARANTEE
  
  

  It's real simple -- You have an unconditional, no-questions asked, no-hassle 30-Day Guarantee from the date you receive the product for all Mega Products and 60-days for all Dalton McCrary Golf products.
  

  PRODUCT RETURNS
  
  

  If you wish to return a product, send an email request for a RMA number (Return Merchandise Authorization Number) to Customer Service. Include your customer XID number in the email request. This number is located at the top of the email order confirmation that you received after placing your order or at the top of the invoice sent with the product. An XID Customer Number is assigned to all orders except mail orders paid by Money Order.
  
  After we research your order and verify that you actually purchased the product from Phoenix Marketing Group and that the return can actually be received by Phoenix Marketing Group within the return period, Phoenix Marketing Group will email you a RMA number (Return Merchandise Authorization Number) and instructions on How To Return the Product.
  
  Apply for the RMA number and return the product to us within the guarantee period and we will refund the purchase price (not including shipping and handling charges).
  
  Note: If you "refuse" the order that you requested we ship to you when delivery is attempted and it is returned to Trudeau Online from the Post Office "return to sender", you will be charged a Restocking Fee equal to 15% of the order total billed to your credit card (product price plus shipping & handling fee).

  Note: Products must be returned by your postal service. UPS, FedEx and other carriers will not deliver to the United States Postal Service BOX. To avoid damage, returned products must be packaged in a similar manner as that in which you received the product.
  
  Product Return Address:
  
  Phoenix Marketing Group
  PO Box 1504
  Quitman, TX (Texas) 75783
  USA
  
  Note: Every Returned Package MUST have a Delivery Confirmation Tag that you purchase from the United States Postal Service. You MUST then email the Delivery Confirmation Tag number to Customer Service. This Delivery Confirmation Number is your proof that you have returned a package to Phoenix Marketing Group and that Phoenix Marketing Group has actually received the package. Phoenix Marketing Group will not accept packages without Delivery Confirmation Tags or responsibility for a lost or damaged package and returned product.
  
  Be sure to include the printable "email order confirmation" or the invoice included with the product with your returned product. If you do not have the paperwork, please check your credit card statement to see if you actually purchased the product from Phoenix Marketing Group. The credit card statement will show the name Phoenix Marketing Group as the company that billed your credit card. If Phoenix Marketing Group did not bill you, then we can not issue an RMA number or accept your return.
  
  Note: If you ordered your product by calling a telephone number associated with a Television or Radio Infomercial, you did not order from Phoenix Marketing Group and we can not issue you an RMA number or accept your return.
  
  

  STATUS OF YOUR ORDER
  
  Contact us by email, fax or phone as shown above with questions about the status of your order.
  
  We make every effort to ship products within 48-hours of receiving the order. If for any reason, the shipment of your order will be delayed, we will notify you in a timely manner.
  
  Note: If you ordered your product by calling a telephone number associated with a Television or Radio Infomercial, you did not order from Phoenix Marketing Group and we will have no record of your order.
  If you need to know where you purchased your product, look on your monthly credit card statement for the name and contact information for the Merchant that charged your credit card.

  ORDERING OPTIONS
  Online
  
  Ordering online is the recommended method for ordering products. It is secure, fast, efficient and provides us with all the information necessary for processing your order. Follow the prompts and instructions on the product pages to place your order.
  
  
  ORDERING OPTIONS
  Fax
  
  If, for some reason, you can't order online, the next best method is ordering by fax. Make sure you include the following in your fax:
  
  
  • Full name
  • Shipping address
  • Day and evening phone numbers
  • Credit card information:
    • Card type: Visa, Master Card, American Express or Discover
    • Card number
    • Expiration date
  • Product Description (i.e., Mega Memory or Mega Math etc.)
  • The full amount you are charging to your credit card. Your payment amount must include shipping and handling (you can calculate this automatically online)
  
  Fax your order to (903) 878-7118.
  
  

ORDERING OPTIONS
Mail

If, for some reason, you can't order online, you can mail your order. Please be sure that you include the following in your mailed order:




• Full name
• Shipping address
• Day and evening phone numbers
• Credit card information:
  • Card type: Visa, Master Card, American Express or Discover
  • Card number
  • Expiration date
• If you're paying by personal check or money order, make it payable to Phoenix Marketing Group. Remember, personal checks must clear before your order is shipped. Orders paid by Money Order and International Money Order (Western Union or American Express) are shipped right away.
• Product Description (i.e., Mega Memory or Mega Math etc.)
• Your payment amount must include shipping and handling (you can calculate this automatically online)

Mail your order to:
Phoenix Marketing Group
PO Box 1504
Quitman, TX (Texas) 75783
USA

PAYMENT OPTIONS
Online

Payment by credit card is the recommended method. You can use a Visa, Master Card, American Express or Discover Card.

Credit card transactions are secure on this Web Site. Follow the prompts and instructions on the product pages to place your order using a credit card.

PAYMENT OPTIONS
Check

At present, we cannot take personal checks online. If you find it necessary to pay by check, please it to us. Money order, cashier check payments, etc. will be processed and shipped immediately. Personal checks must clear before the order is processed. This can delay shipment by as long as 7-10 days.

Your payment amount must include shipping and handling (you can calculate this automatically online)

If you're paying by personal check or money order, make it payable to
Phoenix Marketing Group.

PAYMENT OPTIONS
C.O.D.

We do not accept C.O.D. payment.

HOW TO CONTACT US


• E-mail - If you have a Customer Service issue, please send email to Customer Service
  
  
• Mail Orders:
  Phoenix Marketing Group
  PO Box 1504
  Quitman, TX (Texas) 75783
  USA
  
  
• Phone Orders - 903-878-2753
  
  
• Fax Orders - 903-878-7118