Contact Customer Service
If you have ordered "online" from Truevantage.Com in the past
and require customer service, send an email message along with the XID number from your
invoice or email order confirmation to:
Click Here To Contact Customer Service By Email
Phone: 903-878-2753.
NOTE:If you have ordered a product by phone after viewing a
Television Infomercial or hearing a radio advertisement, you did not order from our online company. Please do not contact
Truevantage.Com for customer service because you are not a Truevantage.Com customer
and we will not be able to help. Truevantage.Com does not use TV or Radio advertising.
Truevantage.Com sells online only.
Mail Orders
If you would like to mail an order, please follow the
instructions below and mail your order to:
Phoenix Marketing Group
Truevantage.Com
PO Box 1504
Quitman, TX (Texas) 75783
USA
Mail Order and Fax Order Instructions
1. Choose the product(s) that you wish to order by using the online ordering links
on the web pages. You will develop your mail order by using the same system as
you would if you were to send an "online order". See below for information about
the online shopping basket.
2. Use the online Shopping Basket to determine the total of your products (sub total).
3. You must Select a Shipping Option using the online shopping basket. The options
are USA, Canada and International. When you select the option, the charge will
be added to the product "subtotal" for an "order total". The "order total" is the
amount that you must send with your order.
4. After you select the shipping option click the "Continue" button. You will have
developed an order form which has your shipping information, order descriptions,
shipping option and order total.
5. Print this page and mail it to the address shown above along with your Money Order
payment. You may also pay by credit card by including the normal credit card
information with the order.
Fax Orders to 903-878-7118
Use the Mail and Fax Order Instructions shown above for
developing an order form when you order by Fax. North American customers as well as all
International Customers may order by fax.
Phone Ordering
All Customers Call: 903-878-2753
You can order by phone from 9:00 AM to 5:00 PM Central Time.
Sorry but we have no customer service support at this phone number. This number is
for ordering only. For Customer Service issues or product or shipping related questions,
send an email message to
Customer Service
Product Guarantee, Return Policy and Procedure
It's real simple -- You have an unconditional, no-questions
asked, no-hassle 30-Day Return Guarantee Privilege from the date that the product
was delivered** to you for all Mega Products and 60-days for all Dalton McCrary Golf products.
** Date of delivery is based on the date shown at the USPS.Com
web site as being delivered. We attach a Delivery Confirmation tag on all packages.
If you wish to return a product, send an email request for a
RMA number (Return Merchandise Authorization Number) to
Customer Service. Include your customer
XID number in the email request. This number is located at the top of the email order
confirmation that you received after placing your order or at the top of the invoice
sent with the product. An XID Customer Number is assigned to all orders except mail
orders paid by Money Order.
After we research your order and verify that you actually purchased the product from
Truevantage.Com/Phoenix Marketing Group and that the return can actually be received by
Phoenix Marketing Group within the return period, PMG will email you a RMA number
(Return Merchandise Authorization Number) and instructions on How To Return the
Product. This information will be sent by email with an attachment.
Apply for the RMA number and return the product to us within the guarantee period and we
will refund the purchase price (not including shipping and handling charges).
Note: If you "refuse" the order that you requested we ship to
you when delivery is attempted and it is returned to Phoenix Marketing Group from the Post Office
"return to sender", you will be charged a Restocking Fee equal
to 15% of the order total billed to your credit card (product price plus shipping &
handling fee).
Note: Products must be returned by your postal service. UPS,
FedEx and other carriers will not deliver to the United States Postal Service BOX. To
avoid damage, returned products must be packaged in a similar manner as that in which
you received the product.
Return Address:
Phoenix Marketing Group
Truevantage.Com
PO Box 1504
Quitman, TX (Texas) 75783
USA
Note: It is recommended that you purchase the United States
Postal Service "Delivery Confirmation Service" so that you have a record of the return. If
there is a lost package or the return does not arrive, your only proof that you will have
that the product was returned and when it was received received by Phoenix Marketing Group.
Be sure to include with the returned product the printable
"email order confirmation" or the invoice that arrived with your product. If you do not
have the paperwork, please check your credit card statement to see if you actually
purchased the product from Phoenix Marketing Group. The credit card statement will show the name
Phoenix Marketing Group as the company that billed your credit card. If Phoenix Marketing Group did not
bill you, then we can not issue an RMA number or accept your return.
Note: If you ordered your product by
calling a telephone number associated with a Television or Radio Infomercial, you did not
order from Truevantage.Com/Phoenix Marketing Group and we can not issue you an RMA number or accept your return.
Order Status
Contact us if you have any questions about the status of your
order. However, the majority of the time, your order will arrive in 7 business days.
We make every effort to ship products within 48-hours of receiving the order and in most
cases the product will take 3-5 business days in transit. Please do not contact us regarding your
order status unless you have not received your order in 10 days for USA destinations,
14 days for Canada, and 21 days for all other locations. We make every effort to contact
our customers if we know that an order will be delayed and will not arrive in a timely
Manner.
Note: If you ordered your product by
calling a telephone number associated with a Television or Radio Infomercial or any other
type of advertisement, you did not order from Truevantage.Com/Phoenix Marketing Group and we will
have no record of your order. Therefore we will not be able to help.
Customer information received at Truevantage.Com by Phoenix Marketing Group
is for the purpose of processing your online payment and shipping your order to
you. PMG does not sell, share or use ANY of your customer information except
for the purpose of processing your online payment or contacting you in order to process
your payment and accurately and timely ship your order.
Online Ordering Shopping Basket
The Truevantage.Com website uses a shared Shopping Cart System
located at Truevantage.Com. This Shopping Cart is owned and operated by the Phoenix Marketing Group.
When you click an Order Button at Truevantage.Com you will be sent to Truevantage.Com to
take the order, fill in the online order form and process your credit card payment. You may use Visa,
MasterCard, American Express or Discover to purchase products from Truevantage.Com
The Shopping Basket "CHECKOUT" Process resides on a Secure Server
for the protection of your private information and credit card information. You can see
that the Checkout Process is secure by viewing the URL location of your browser. The URL
will start with https://www.truevantage.com. The
https: indicates that you are on a secure server Online does not store your credit
card information so there is no security risk. No part of the information that you
submit with your online order is shared with third parties. Truevantage.Com and PMG does not use
your information for any reason other than processing and shipping your order.
When you add a product to your shopping cart, you can view the
contents of the shopping basket by clicking the "Basket Contents" link on the top header
of every web page. If the contents are not correct, you can edit the contents. Please
follow the red instructions on the top and bottom of each shopping basket page to avoid
errors. After you are sure the basket contents are correct, click the CHECKOUT link at
the top right of each shopping basket page.
